Policy

All sales are FINAL. 

If a problem occurs with your order, please do not hesitate to reach out to me for a resolution. Please make sure to email me from the email address associated with the order and include the order number within the subject line or the body of the email.

Please note: in situations where a refund or exchange is granted (for unused products and within 14 days of delivery), the shipping costs is the responsibility of the customer. Unless a defective or incorrect product was received.

Shipping Address

Please ensure the shipping address provided is correct. I cannot be held responsible for missed delivery due to the incorrect address provided. Please make sure to include all information that is vital to the delivery of your order. Which can include: 

• The correct spelling of your street address
• The correct street number and/or direction (North, South)
• Identifying if its an Apt or Suite
• Including the Apt/Suite #
• The correct zipcode

If the product has not yet been received by the mailing carrier and I am made aware in time, I will try our best to correct this. In the event, the package is return to us, I can refund the order, minus the shipping cost. If a request is made to redelivery the item, the shipping cost will need to be paid. 

Shipping Speed

Once your order is placed and in the care of the shipping carrier, I am  no longer in control. Delays, weather, strikes and holidays are all conditions that can hinder the shipping process.